Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to lack of availability of certain flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of similar value, color and structure. If a significant substitution is required or if at the time of placing the order, you indicated that you do not wish to allow any substitutions, we will contact you by phone or email to receive your authorization for such substitution. We may also make minor substitutions in vases, containers or other décor but will ensure the chosen color, theme and style is retained.